Introduce residents to available internet options through friendly, face-to-face conversations in their neighborhoods.
View role details for Door-to-Door Sales Representative
About the role
Bring Knock Knock Fiber directly to the neighborhood. You’ll introduce yourself to residents, learn how they use the internet, and explain options that may be available at their address. This role combines starting new conversations, answering questions, and following through with interested customers to help them make an informed service decision.
What you’ll do
Start respectful conversations with residents and introduce Knock Knock Fiber’s internet options.
Ask about their current service, budget, connected devices, and needs such as streaming, gaming, or working from home.
Help check address availability and explain eligible plans, pricing, equipment, and promotional terms accurately.
Answer questions, discuss concerns, and guide interested residents through the next steps toward ordering service.
Keep clear notes on customer interest and arrange follow-up conversations when needed.
Represent the company professionally and respect residents’ property, preferences, and requests.
Skills that help you succeed
Confidence introducing yourself and starting conversations with new people.
Active listening and the ability to explain internet options in everyday language.
Self-motivation, organization, and consistent follow-through.
Patience, resilience, and a courteous response when someone is not interested.
Connect with customers over the phone, understand their internet needs, and help them explore available plans.
View role details for Telephone Sales Representative
About the role
Build customer relationships through clear, helpful phone conversations. You’ll learn what each household needs, explain available service options, and help customers take the next step toward a purchase. Success in this role comes from listening closely, presenting information clearly, and keeping follow-up organized from the first conversation onward.
What you’ll do
Speak with prospective customers about internet service and follow up with people who have expressed interest.
Ask questions about household internet use, current service, budget, and priorities.
Help review service availability and explain plan speeds, monthly pricing, equipment, and offer terms.
Answer questions, work through concerns, and guide customers through the next steps toward ordering service.
Record contact details, conversation notes, and agreed follow-up actions accurately.
Keep conversations professional, respect customer contact preferences, and clearly summarize the next step before ending a call.
Skills that help you succeed
A clear, friendly phone manner and strong listening skills.
The ability to build trust and explain choices without relying on face-to-face cues.
Comfort using digital tools to look up information and record customer notes.
Attention to detail, persistence, and reliable follow-up.
Meet shoppers in a retail setting and help them find internet options that fit their household.
View role details for In-Store Sales Representative
About the role
Be a welcoming point of contact for shoppers exploring home internet service. You’ll turn everyday store conversations into opportunities to understand a customer’s needs, explain available plans, and help them choose their next step. This role blends personal service, product knowledge, and sales in a face-to-face retail environment.
What you’ll do
Welcome shoppers and start approachable, helpful conversations about their internet needs.
Ask about household size, connected devices, current service, and budget to understand what matters to each customer.
Help check service availability and compare eligible plans, speeds, pricing, and promotional terms.
Answer questions and explain equipment, installation, and ordering steps using confirmed service information.
Guide interested shoppers toward a service decision and capture accurate details for any needed follow-up.
Maintain a professional presentation and give customers a positive experience while following store procedures.
Skills that help you succeed
An approachable manner and confidence engaging with shoppers.
Customer service skills and the ability to explain options clearly.
The ability to stay organized while helping different customers in a retail setting.
A helpful attitude, attention to detail, and a willingness to learn the available products and offers.
